Terms of Service

The Service

Entrevow lets couples build a wedding guest list, itinerary, and day-of tools (such as live shuttle tracking, weather alerts, and QR check-in on higher tiers), and share them with guests via a private link — so guests can view their schedule, RSVP, and share photos and videos without creating an account.

Entrevow is an information and communication tool. It doesn't manage vendors, transport, venues, or the event itself, and isn't a substitute for a professional wedding planner or day-of coordinator.

Accounts

You must be at least 18 years old to create an account. You must provide accurate information when creating an account and are responsible for keeping your login credentials confidential and for all activity under your account. Tell us right away if you suspect unauthorized access.

Guest access

Guests don't create an account — each guest reaches their schedule through a private link tied to them. Treat that link like a personal invitation: don't post it publicly or forward it to anyone it isn't meant for. We're not responsible for the consequences of a guest link being shared or accessed by someone it wasn't intended for.

Acceptable use

You agree not to use the Service to: violate any law; harass, deceive, or harm others; upload photos, videos, or other content you don't have the right to share, that is illegal, or that infringes someone else's rights; attempt to access another couple's account or guest data; or interfere with or disrupt the Service's operation (including scraping, overloading, or probing it for vulnerabilities without authorization).

Your content

You own the wedding and guest information, and the photos and videos, that you or your guests upload to Entrevow. By uploading it, you grant us a limited licence to store, process, and display it back to you and to the guests you invite, solely to provide the Service. You're responsible for having the right to share any guest information (such as names and contact details) that you enter, and for anything a guest of yours uploads through their link.

Video and voice guestbook submissions are held back from other guests until you (the couple) approve them; you're responsible for what you approve. More generally, we may remove or disable access to any content — photos and videos included — without notice, that we reasonably believe breaches the Acceptable use section above, the law, or someone else's rights. If you believe content on Entrevow infringes your copyright or other rights, contact hello@entrevow.com with enough detail to identify it and we'll investigate.

Paid features

Guest-facing access for a wedding (guest links, RSVPs, and other live features) requires a one-time, per-wedding payment rather than a recurring subscription — see the pricing shown on your dashboard for current tiers and amounts. You can build your wedding for free before paying. Payment unlocks guest access for that wedding immediately.

Founding couples program: the first 35 couples to claim a place receive Full Day-Of access for one wedding at no charge. Places are issued by us on request, by a single-use code that you enter in your dashboard when you're ready to invite guests. Building your wedding doesn't use a place; only entering a valid code does. Each couple, email address and device may claim one place, and a place has no cash value, can't be transferred or resold, and can't be exchanged for a refund or credit. Because there are a limited number, a code that hasn't been claimed may stop working once all places are taken.

We welcome feedback from founding couples but don't require it. We may decline or revoke a place if we reasonably believe the one-per-couple limit is being circumvented or a code was obtained improperly. Paid purchases are paused while the program runs and until we announce otherwise; we'll update this page when they reopen.

Because access unlocks immediately, purchases are refundable within 7 days of payment, provided no guests have RSVP'd yet. Outside that window, or once a guest has RSVP'd, refunds are at our discretion. If your purchase is refunded in full, guest access for that wedding is turned off — unless it was an upgrade from Essentials to Full Day-Of, in which case the wedding reverts to Essentials access rather than losing access entirely. A partial or goodwill refund may be issued without affecting access. To request a refund, contact hello@entrevow.com.

This policy is in addition to, and doesn't limit, your rights under the Australian Consumer Law. If the Service has a major failure, you're entitled to a refund (or other remedy of your choice) regardless of the 7-day window, whether a guest has RSVP'd, or anything else in this policy.

Termination

You may stop using the Service and request deletion of your account at any time. If you breach these terms, we'll generally let you know and give you a reasonable opportunity to fix it before suspending or terminating your access. We may act immediately, without notice, for serious breaches — for example fraud, abuse of other users' data, or attempts to compromise the Service's security. Terminating your access for a breach doesn't forfeit any refund you'd otherwise be entitled to under the Paid features section above or the Australian Consumer Law.

Disclaimer and liability

The Service is provided “as is” without warranties of any kind, and we don't guarantee it will be uninterrupted or error-free. To the maximum extent permitted by law, Entrevow isn't liable for indirect, incidental, or consequential loss arising from your use of the Service, and our total liability for any claim relating to a wedding is capped at the amount you paid for that wedding. Nothing in these terms excludes, restricts, or modifies any right, warranty, or remedy under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded — including your entitlement to a remedy for a major failure regardless of this cap.

Features that depend on timing or a live connection — including push notifications, live schedule updates, and shuttle tracking — depend on a guest's device, network connection, and notification permissions, which we don't control. We can't guarantee a guest receives or sees an update by any particular time. Weather alerts are generated from third-party forecast data for general awareness only, aren't a professional forecast, and shouldn't be relied on for safety decisions.

Events beyond our control

We're not liable for any delay or failure of the Service caused by something beyond our reasonable control — including outages or failures of the hosting, database, payment, mapping, or weather providers we rely on, internet or power outages, or natural disasters.

Indemnity

You're responsible for the content you or your guests upload and for your use of the Service. To the extent permitted by law, you agree to cover any claims, losses, or costs we reasonably incur because of content you or a guest of yours uploaded, or your breach of these terms — except where that arises from our own error or breach.

Changes to these terms

We may update these terms from time to time. For material changes, we'll give at least 14 days' notice (by email or a notice in the dashboard) before they take effect, and update the “last updated” date above. A change never applies retroactively to a wedding you've already paid for — it only affects new purchases and continued use going forward. Continuing to use the Service after a change takes effect means you accept it.

General

These terms, together with our Privacy Policy, are the entire agreement between you and us about the Service, and replace any earlier agreements about it. If any part of these terms turns out to be unenforceable, the rest still applies. We may assign these terms in connection with a sale or transfer of the business; you may not assign your account without our consent.

Governing law

These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.

Contact us

Questions about these terms can be sent to hello@entrevow.com.